App Support

Reporting a problem

Email support@k2jentertainment.com and include as much of this as you can. The first four get most bugs reproduced on the first try:

• App name and version, if you can see it
• Device and OS version — for example “iPhone 15, iOS 18.2”
• What you did, step by step, right before it went wrong
• What happened instead of what you expected
• A screenshot or screen recording, if the problem is visual

Please do not include passwords, payment card numbers or other sensitive details in a support email. We will never ask for them.

Response times

• Support requests: within two business days, usually sooner.
• Bug reports: acknowledged within two business days; a fix ships in a later update depending on severity.
• Data access or deletion requests: completed within 30 days.

Requesting your data

You can ask for a copy of the personal data an app holds about you, or ask for it to be deleted. Email support@k2jentertainment.com with the app name and the account identifier you use in it — an email address or username. We may ask one follow-up question to confirm the request is coming from the account holder before we act on it.

Deletion is permanent. Once an account and its data are deleted we cannot restore them, so if you want a copy, ask for the copy first.

Account deletion

Where an app offers accounts, deletion can be requested in-app where that option exists, or by emailing support@k2jentertainment.com from the address on the account. We remove the account and associated personal data within 30 days, except anything we are legally required to retain, such as transaction records kept for tax purposes.

Security reports

If you believe you have found a security vulnerability in one of our apps or sites, email support@k2jentertainment.com with “Security” in the subject line and enough detail to reproduce it. Please give us a reasonable window to fix the issue before disclosing it publicly. We will confirm receipt and keep you updated on the fix.